How can we help you?
Whether you have a question, want to report an issue, or need immediate dispatch assistance, our support channels are open.
Contact Us
Reach out to our admin team for account help, partnerships, or general inquiries.
Submit Feedback
Found a bug or have a suggestion to improve the platform? Let us know!
Live Chat
Need urgent help with a critical rescue? Chat directly with a dispatcher on-site.
Frequently asked questions
How do I report an injured or sick animal?
Open the PranBachao home page and fill in the File Incident Report form: add a clear photo, drop a pin on the map, write a short description and your phone number, then tap Submit Report to Network. You do not need an account. Rescuers and moderators see the case on the Live Radar straight away.
Does PranBachao cost anything?
No. Reporting an animal, posting a lost & found alert, finding a vet on the map and browsing animals for adoption are all free.
What happens after I send a report?
Your report gets its own case page. A verified rescuer claims it, and the page shows each step as it happens: reported, en route, at the clinic and rescued. You can share the case link with anyone who can help.
How can I volunteer as a rescuer, vet or transport rider?
Create a free account, then contact us from this page. Volunteers verify their identity with an ID document and a selfie before they can claim cases, so every rescuer on the network is accountable.
Who can see my phone number?
Only signed-in members of the network can see a reporter's phone number, so rescuers can call you about the animal. Visitors who are not signed in do not see it.
What should I do in a life-threatening emergency?
If a person is in danger, call the national emergency number 999 first. For the animal, keep a safe distance, report it here with the exact location, and read our safety guidelines before handling it.